Secure Your Business with Internationally Recognized ISO Standards like ISO 27001 and ISO 9001
Jessica Doering

April 26, 2024

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3

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ISO 27001 & ISO 9001

So first things first: Why is ISO 27001 often mentioned in context with ISO 9001?

ISO 27001 and ISO 9001 are two high-profile international standards for management systems that companies may adopt for different reasons. 

ISO 27001 is all about protecting your organization's information assets, while ISO 9001 focuses on ensuring your products and services are of world-class quality. 

Both have similar processes such as risk management and a yearning for continuous improvement. 

Let’s dive in the details: 

ISO 9001 is an international standard that provides a framework for implementing a Quality Management System (QMS). 

To explain ISO 9001, you need to know how an QMS is defined:

What is a Quality Management System?

A quality management system (QMS) is the be-all and end-all when it comes to ensuring top-notch products and services that meet your customers' needs. It's a complete set of processes, procedures, policies and records that helps you organize and manage everything related to quality in an effective way.

With a QMS, you are able to establish and implement quality policies and procedures and track your performance to identify areas where you can improve your game. The ultimate goal is to ensure that you always deliver the right products and exceed your customers' expectations.

A QMS typically includes the following elements:

1. Quality Policy: A statement of an organization's commitment to quality, which is used to guide decision-making and actions related to quality.

2. Quality Objectives: Specific and measurable goals that an organization sets for its quality performance.

3. Documentation: Procedures, policies, and records that document the QMS and its activities.

4. Planning: Processes for identifying customer needs and requirements, and for developing plans to meet those needs.

5. Resource Management: Processes for managing the resources needed to achieve quality objectives, including human resources, facilities, and equipment.

6. Product Realization: Processes for designing, developing, and delivering products and services that meet customer requirements.

7. Measurement, Analysis, and Improvement: Processes for monitoring and measuring quality performance, analyzing data to identify opportunities for improvement, and implementing actions to achieve continuous improvement.

In sum: A QMS can be implemented in any organization, regardless of its size or industry. It is a way to manage quality in a systematic and effective way, to ensure that products and services consistently meet customer expectations and requirements. The implementation of a QMS can help an organization to improve its performance, reduce costs, and increase customer satisfaction.

What is ISO 9001?

The standard specifies the requirements for a QMS that an organization can use to consistently provide products and services that meet customer and regulatory requirements. ISO 9001 is the most widely recognized and accepted quality management standard in the world.

The requirements of ISO 9001 are based on a set of principles that include customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and relationship management. 

These principles provide a foundation for a QMS that is focused on meeting customer needs, continuous improvement, and the achievement of business objectives.

ISO 9001 includes requirements related to the following areas:

1. Context of the organization: This includes understanding the external and internal factors that can affect the QMS, as well as the needs and expectations of interested parties.

2. Leadership: This includes establishing a quality policy and objectives, ensuring that roles and responsibilities are defined and communicated, and promoting a culture of continuous improvement.

3. Planning: This includes determining the risks and opportunities that need to be addressed, establishing quality objectives and plans to achieve them, and ensuring that resources are available to implement the QMS.

4. Support: This includes providing the resources and infrastructure needed to support the QMS, ensuring that personnel are competent and trained, and establishing communication channels.

5. Operation: This includes establishing processes to ensure that products and services are delivered in accordance with customer requirements, controlling processes to ensure consistent results, and managing nonconformities and corrective actions.

6. Performance evaluation: This includes monitoring and measuring the QMS, analyzing data to identify areas for improvement, and conducting internal audits and management reviews.

7. Improvement: This includes taking actions to address nonconformities and opportunities for improvement, implementing preventive actions, and continually improving the QMS.

Overall, ISO 9001 provides a framework for implementing a QMS that can help organizations to consistently provide products and services that meet customer and regulatory requirements, and achieve their business objectives.

And now the most important question:

How to integrate ISO 27001 with ISO 9001?

For this organizations can follow these steps:

1. Identify the commonalities and differences between the two management systems: This will help in identifying areas where the two systems can be integrated, and where there may be conflicts or redundancies.

2. Develop an integrated management system framework: This framework should outline the policies, processes, procedures, and controls necessary to meet the requirements of both ISO 27001 and ISO 9001. This framework should be consistent with the organization's objectives and overall strategy.

3. Establish roles and responsibilities: The integrated management system should identify the roles and responsibilities of personnel involved in the management of information security and quality.

4. Train personnel: Personnel involved in the management of information security and quality should be trained on the integrated management system framework and their respective roles and responsibilities.

5. Monitor and evaluate the integrated management system: The integrated management system should be monitored and evaluated regularly to ensure that it is effective in achieving the objectives of both ISO 27001 and ISO 9001. This can be done through internal audits and management reviews.

ISO 27001 and ISO 9001 are two different standards that deal with different aspects of an organization's business and thus have different objectives, scopes, and requirements. Therefore, if an organization handles sensitive information such as personal data, trade secrets, financial information or intellectual property, it should consider implementing ISO 27001 in addition to ISO 9001 if "only" ISO 9001 certification is already in place.

This enables the organization to take a systematic and risk-based approach to identifying, assessing, and managing information security risks, ensuring that its information security controls are regularly monitored, reviewed, and improved, while building customer, partner, and stakeholder confidence and demonstrating compliance with legal and regulatory requirements related to information security.Thus, by integrating ISO 27001 with ISO 9001, organizations can benefit from a more comprehensive management system that addresses both quality and security. This can lead to higher efficiency, better customer satisfaction and lower risk.

So if you are thinking about how to get started, it is best to kick off with ISO 27001. The comprehensive protection and understanding of information security is unbeatable, especially if you want to add other standards to protect your business and show customers and partners that you handle information and data carefully and securely.

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Jessica Doering

Jess is the marketing mind at Secfix. She loves every dog on this planet!

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